Terms & Conditions

King Bee Games fully comply with the requirements of the Data Protection Act, 1998. Data collected by this site is used to:

 

1. Take and complete customer orders.
2. Administer and improve our website and service.
3. Disclose information to third-parties solely for the purposed of goods delivery.

 

Should you wish to check the information we hold about you, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints

 

At King Bee Games we pride ourselves on our service and hope that you will never be unhappy with any aspect of it. However, if you do wish to make a complaint then please feel free to contact us by phone or email and we will ensure that your concerns are fully investigated and dealt with promptly. In addition, if you have any suggestions for improving our service, these are always most welcome.


Contact information


If you would like to contact us, our telephone number is 01953 851 439 and our email address is This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Shipping & delivery

 

At King Bee Games we are currently only shipping games to the UK and use either the Hermes Courier Service, or Royal Mail's Second Class Post.

 

We aim to ship all orders either the day we receive them, or the following day. During the run up to Christmas there may potentially be short delays in dispatching goods due to the volume of orders, but we will always do our best to ensure this does not occur.

 

The delivery rates we charge are based upon the total weight of the games you buy and are automatically calculated at checkout:

0 - 1 Kg £3.75
1 - 2 Kg £4.25
2 - 5 kg £7.00
5  - 10 kg £9.00
10 - 15 gb £11.00

 

We will confirm by email that your games have been shipped once they have been dispatched.

 

 

Refunds & returns

 

King Bee Games fully comply with the Distance Selling Regulations of 2014.

 

If you are not satisfied with your goods and inform us within fourteen days of receiving your order, you may return them and we will give you a full refund on the price of the games if returned in a re-saleable condition.

 

Please note that we are unable to accept the return of games that have been opened, as they are no longer classed as being in a re-saleable condition.

 

You are responsible for the cost of returning the goods.

 

If the goods are damaged or faulty, please retain the packaging and contact us.

 

We will ask you to return the damaged product to us and we will replace them and pay you for the cost of return postage as confirmed by us. If we are unable to replace a product, we will give you a full refund including the cost of return post.